Common Issues with Lockdown Browser & Monitor
Using a Chromebook
Respondus Monitor (Webcam) Issues
If you are having issues with the Respondus Monitor setup, please take a look at the information linked here.
Common issues
- - contact your instructor to let them know.
Don't see your issue listed?
Other possible errors:
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- You must install the software from the TN Tech iLearn link within the Quiz tool. If you cannot access a quiz that has this enabled, please contact your instructor to have them setup a fake quiz with Lockdown Browser (and Monitor, if being used) enabled.
- My screen is zoomed in and I can't see the test questions.
- When a student has two displays (or a laptop screen + monitor) and the scaling setting is different this may happen. For example the laptop is at 125% and the monitor is 100%. If that's the cause then the student can either set both to the same scaling, or unplug the second monitor before starting the exam.
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- Faculty must enable this option in the Quiz Settings.
Accessibility Software and Respondus
If you are looking for information about using accessibility software with Respondus, please .
